Terms of Service
Last updated: 4 July 2026
These Terms of Service ("Terms") govern your purchase and use of Synclingo (the "Software") and this website and related services (together, the "Service"), provided by Synclingo ("we", "us", "our"). By purchasing, downloading, activating, or using the Software, you agree to these Terms, our Refund Policy, and our Privacy Policy. If you do not agree, do not use the Software. Contact: [email protected].
1. Definitions
- "Software" - the Synclingo desktop application.
- "License Key" - the code that activates your license.
- "Account" - your registration on this website.
- "Activation" - first use of a License Key to enable the Software on a device.
- "Device" - a computer identified by a hashed device identifier.
2. License
We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Software for the period you paid for and on the number of devices your plan allows. The Software is licensed, not sold; all intellectual property rights remain ours. You may not resell, sublicense, share, rent, or publicly distribute your License Key, nor circumvent the licensing or technical protection measures, except to the extent such a restriction is prohibited by applicable law (for example, mandatory rights to make a back-up copy or to decompile for interoperability).
3. Online validation and connectivity
The Software validates your license online: it periodically contacts our server, requires internet connectivity to validate, and transmits a hashed device identifier bound to your license (used to enforce the device limit). If validation repeatedly fails, some functionality may become unavailable until validation succeeds.
4. Your account and keys
You are responsible for keeping your Account credentials and License Key confidential and for all activity under them. Please notify us promptly of any unauthorised use.
5. Third-party services and your own keys (BYOK)
The Software integrates third-party speech-to-text, translation, and text-to-speech providers. Where you supply your own provider API keys ("BYOK"), all usage, billing, rate limits, quotas, and charges are governed solely by your agreement with that provider and are your sole responsibility. We do not meter, cap, or control your third-party usage and are not liable for any charge, overage, unexpected consumption, or account suspension. You are responsible for setting your own spending limits and monitoring your own usage. We are not responsible for the acts, availability, pricing, or output quality of any third-party service you choose to connect.
6. Lawful capture and consent
The Software can capture system audio, the audio of a specific application, and microphone input, and can route synthesised audio to virtual audio devices. You represent and warrant that your capture, recording, interception, translation, and routing of any audio complies with all applicable laws - including wiretapping, eavesdropping, all-party or two-party consent, privacy, and data-protection laws - and that you have obtained all consents and given all notices required before capturing or translating the speech of any other person. You are solely responsible for determining and meeting these requirements. You will not use the Software for unlawful surveillance, impersonation, harassment, fraud, or deception.
7. Acceptable use
You will use the Software lawfully. You will not: (a) record, intercept, or translate any person without legally required consent; (b) inject, spoof, or route audio to deceive, impersonate, defraud, or harass, or to violate the rules of any game, platform, or service; (c) process or distribute unlawful, infringing, or harmful content; (d) reverse engineer, tamper with, or defeat the licensing or any technical protection measure, except where the law permits; or (e) violate any applicable law or third-party right. Violation is a material breach permitting immediate termination without refund.
8. No reliance; assumption of risk
Automated speech recognition, machine translation, and speech synthesis are inherently imperfect and may produce inaccurate, incomplete, delayed, or misleading output. The Software is a communication aid only and is not a substitute for a professional human interpreter or translator. You assume all risk arising from your use of and reliance on any output, and you are solely responsible for verifying anything important before relying on it. Do not rely on the Software where an error could contribute to injury, financial loss, or legal consequence.
9. No warranty
To the fullest extent permitted for your status, the Software and Service are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. Nothing in these Terms limits or excludes rights you have as a consumer that cannot be limited or excluded under the law of your country of residence, including your legal guarantee that the Software matches its description and is fit for its ordinary purpose. To the extent a consumer guarantee cannot be excluded, our obligations and your remedies are those the law provides.
10. Availability, updates, and discontinuation
We may modify or discontinue features, or the Service as a whole, with reasonable notice. During your paid license period we will provide the updates necessary to keep the Software in conformity; beyond that, we do not promise new features or that any functionality will be maintained indefinitely. Parts of the Software (such as offline components) may keep working locally even if our validation service stops. If we discontinue the Service, or a change materially reduces what you paid for, during a paid license period, we will provide a pro-rata refund of the unused period, to the extent required by applicable law. Except as required by mandatory law, discontinuation does not otherwise entitle you to compensation, and we have no obligation to provide migration or data export.
11. Limitation of liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages, or for lost data, profits, or goodwill. Our total aggregate liability arising out of or relating to the Software or Service will not exceed the greater of (a) the amount you paid us for the current license term, or (b) USD 50. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by our negligence, or for fraud.
12. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold us harmless from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: your use or misuse of the Software; your capture, recording, interception, injection, or translation of any audio, including any failure to obtain a required consent; your use of any third-party service or API key; content you process or distribute; or your violation of these Terms, any law, or any third-party right. This does not apply to the extent such an indemnity is unenforceable against you as a consumer under applicable law.
13. Export and sanctions
You represent that you are not located in, or a national or resident of, any country or region subject to comprehensive sanctions, that you are not on any sanctions or denied-party list, and that you will not use or export the Software in violation of any export-control or sanctions law. We may suspend or terminate your license immediately if this ceases to be true. Cryptocurrency payment does not waive these requirements.
14. Force majeure
We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including war, civil unrest, government action, sanctions, power or internet failure, third-party service outage, payment-processor disruption, or natural disaster.
15. Chargebacks
Initiating a chargeback or payment dispute instead of contacting us first is a breach of these Terms. Where a chargeback is made in respect of a delivered license, we may revoke the associated License Key and suspend the Account, without prejudice to your statutory rights. Please contact [email protected] to resolve any billing issue.
16. Termination
We may suspend or terminate your license if you breach these Terms; your license also ends when its paid period expires. Provisions that by their nature should survive - including license restrictions, disclaimers, limitation of liability, indemnification, and dispute resolution - survive termination.
17. Changes to these Terms
We may update these Terms for legal, security, or operational reasons; the "Last updated" date reflects the current version. We will notify you of material changes affecting a paid period by email or in-app with reasonable notice; if you do not accept a material change, you may stop using the Software and request a pro-rata refund of the unused period.
18. Governing law and disputes
These Terms are governed by the laws of Ukraine, excluding conflict-of-law rules, without prejudice to the mandatory consumer-protection laws of your country of residence, which always apply to you as a consumer and which you may rely on and enforce in your home courts. Before commencing any proceeding, you agree to contact us at [email protected] and attempt to resolve the matter informally for at least 30 days. To the fullest extent permitted by law and except where you are a consumer protected by mandatory local law, any unresolved dispute will be settled by binding individual arbitration, not in a class or representative action, and any claim must be brought within one (1) year after it arose.
19. Your consumer rights
If you are a consumer, you have statutory rights that these Terms do not affect: a legal guarantee that the Software conforms to its description and is fit for purpose (if it is faulty or not as described, you are entitled to a repair, replacement, price reduction, or refund at no cost), and, before you activate or download, a 14-day right of withdrawal (see the Refund Policy). You may address complaints to [email protected]; we handle them in good faith.
20. General
If any provision is unenforceable, it is limited or severed and the rest remains in effect. These Terms, the Refund Policy, and the Privacy Policy are the entire agreement between us. Our failure to enforce a provision is not a waiver. We may assign these Terms (including on a sale of the business); you may not assign your license without our consent. We may give notices to you via the website, the Software, or your registered email. Support, if any, is provided on a reasonable-effort basis with no guaranteed response time.
21. Contact
Synclingo - [email protected].